SOC Code 43-4051 - Customer Service Representatives

Total Employment

2,919,230

Hourly Wage (avg)

$17.94

Annual Wage (avg)

$37,320

Description

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Snapshot

SOC Code 43-4051 - Customer Service Representatives is a a final level code of the “Office and Administrative Support Occupations” Major Occupation Category. There are 2,919,230 total employees classified in this occupation in the USA, with an average Hourly Wage of $17.94 and average Annual Wage of $37,320.

Exclusions

Individuals whose duties are primarily installation, sales, repair, and technical support.

Occupation Examples

  • Complaint Clerk
  • Contact Center Specialist
  • Customer Complaint Clerk
  • Customer Contact Specialist
  • Customer Relations Representative
  • Customer Support Representative
  • Gas Distribution and Emergency Clerk
  • Passenger Relations Representative
  • Policyholder Information Clerk
  • Warranty Clerk

Career Video for "Customer Service Representatives"

This video is designed to provide information about "Customer Service Representatives" and includes details on the career, career cluster, industry, work options, and abilities.

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