NAICS Code 811210-36 - Telephone Auto Answer Equipment Servicing

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NAICS Code 811210-36 Description (8-Digit)

Telephone Auto Answer Equipment Servicing is a specialized industry that involves the repair and maintenance of automated telephone answering systems. These systems are designed to automatically answer incoming calls and provide pre-recorded messages or route calls to the appropriate department or individual. Telephone Auto Answer Equipment Servicing technicians are responsible for ensuring that these systems are functioning properly and efficiently.

Hierarchy Navigation for NAICS Code 811210-36

Tools

Tools commonly used in the Telephone Auto Answer Equipment Servicing industry for day-to-day tasks and operations.

  • Multimeter
  • Soldering Iron
  • Wire Strippers
  • Crimping Tool
  • Oscilloscope
  • Signal Generator
  • Telephone Line Tester
  • Screwdriver Set
  • Pliers
  • Cable Ties

Industry Examples of Telephone Auto Answer Equipment Servicing

Common products and services typical of NAICS Code 811210-36, illustrating the main business activities and contributions to the market.

  • Automated Call Center Systems
  • Interactive Voice Response (IVR) Systems
  • Voicemail Systems
  • Call Routing Systems
  • Automated Attendant Systems
  • Telephone Answering Machines
  • Call Recording Systems
  • Call Queuing Systems
  • Call Distribution Systems
  • Call Forwarding Systems

Certifications, Compliance and Licenses for NAICS Code 811210-36 - Telephone Auto Answer Equipment Servicing

The specific certifications, permits, licenses, and regulatory compliance requirements within the United States for this industry.

  • Certified Electronics Technician: This certification is offered by the Electronics Technicians Association International (ETA) and is designed for professionals who repair and maintain electronic equipment. It covers topics such as basic electronics, digital concepts, and troubleshooting techniques.
  • Certified Telecommunications Network Specialist: This certification is offered by the Telecommunications Industry Association (TIA) and is designed for professionals who work with telecommunications networks. It covers topics such as network design, installation, and maintenance.
  • FCC General Radiotelephone Operator License: This license is required by the Federal Communications Commission (FCC) for professionals who work with certain types of radio equipment. It covers topics such as radio law and operating practices, radio electronics theory, and radio station setup and maintenance.
  • ETA Customer Service Specialist: This certification is offered by the Electronics Technicians Association International (ETA) and is designed for professionals who work in customer service roles in the electronics industry. It covers topics such as customer service skills, product knowledge, and communication techniques.
  • ETA Fiber Optics Installer: This certification is offered by the Electronics Technicians Association International (ETA) and is designed for professionals who install and maintain fiber optic systems. It covers topics such as fiber optic theory, installation techniques, and testing procedures.

History

A concise historical narrative of NAICS Code 811210-36 covering global milestones and recent developments within the United States.

  • The Telephone Auto Answer Equipment Servicing industry has a long history dating back to the early 1900s when the first automatic telephone exchange was introduced. The first automatic answering machine was invented in the 1930s, and it was not until the 1960s that the first electronic answering machine was introduced. The industry continued to grow in the 1970s and 1980s with the introduction of digital answering machines and the integration of answering machines into telephone systems. In recent years, the industry has seen a shift towards voice recognition technology and the integration of answering machines into smartphones. In the United States, the Telephone Auto Answer Equipment Servicing industry has seen significant growth in recent years due to the increasing use of smartphones and other mobile devices. The industry has also benefited from the growing trend of remote work, which has increased the demand for virtual receptionist services and other telephone answering services. The industry has also seen a shift towards cloud-based services, which has allowed companies to offer more flexible and scalable solutions to their customers. Overall, the industry is expected to continue to grow in the coming years as businesses continue to rely on telephone answering services to manage their communications with customers and clients.

Future Outlook for Telephone Auto Answer Equipment Servicing

The anticipated future trajectory of the NAICS 811210-36 industry in the USA, offering insights into potential trends, innovations, and challenges expected to shape its landscape.

  • Growth Prediction: Growing

    The future outlook for the Telephone Auto Answer Equipment Servicing industry in the USA is positive. The industry is expected to grow in the coming years due to the increasing demand for automated customer service solutions. As businesses continue to adopt automated systems to improve their customer service, the demand for telephone auto answer equipment servicing is expected to increase. Additionally, the industry is expected to benefit from the increasing use of artificial intelligence and machine learning technologies in automated customer service systems. These technologies are expected to improve the efficiency and effectiveness of automated customer service systems, which will drive demand for telephone auto answer equipment servicing. Overall, the industry is expected to experience steady growth in the coming years.

Industry Innovations for NAICS Code 811210-36

Recent groundbreaking advancements and milestones in the Telephone Auto Answer Equipment Servicing industry, reflecting notable innovations that have reshaped its landscape.

  • Voice Recognition Technology: Voice recognition technology has been a recent innovation in the Telephone Auto Answer Equipment Servicing industry. This technology allows automated customer service systems to recognize and respond to customer inquiries using voice commands, which improves the efficiency and effectiveness of the system.
  • Natural Language Processing: Natural language processing is another recent innovation in the industry. This technology allows automated customer service systems to understand and respond to customer inquiries using natural language, which improves the customer experience.
  • Cloud-Based Solutions: Cloud-based solutions have become increasingly popular in the industry. These solutions allow businesses to access automated customer service systems from anywhere, which improves the flexibility and scalability of the system.
  • Integration with Other Systems: Many businesses are now integrating their automated customer service systems with other systems, such as CRM and ERP systems. This integration improves the efficiency and effectiveness of the system and provides businesses with valuable insights into customer behavior.
  • Mobile Integration: Mobile integration is another recent innovation in the industry. This technology allows customers to access automated customer service systems using their mobile devices, which improves the accessibility and convenience of the system.

NAICS Code 811210-36 - Telephone Auto Answer Equipment Servicing

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