NAICS Code 611699-40 - Telephone Training

Marketing Level - NAICS 8-Digit

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Phone Numbers: 2
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NAICS CODE 611699-40
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NAICS Code 611699-40 Description (8-Digit)

Telephone Training is a type of instruction that is conducted over the phone. It involves teaching individuals or groups how to effectively communicate and interact with others over the phone. This type of training is often used in call centers, customer service departments, and sales teams to improve communication skills and increase productivity. Telephone Training can cover a range of topics, including phone etiquette, active listening, conflict resolution, and sales techniques.

Parent Code - Official US Census

Official 6‑digit NAICS codes serve as the parent classification used for government registrations and documentation. The marketing-level 8‑digit codes act as child extensions of these official classifications, providing refined segmentation for more precise targeting and detailed niche insights. Related industries are listed under the parent code, offering a broader context of the industry environment. For further details on the official classification for this industry, please visit the U.S. Census Bureau NAICS Code 611699 page

Tools

Tools commonly used in the Telephone Training industry for day-to-day tasks and operations.

  • Headsets
  • Call recording software
  • CRM software
  • VoIP phone systems
  • Call monitoring software
  • Call scripting software
  • Online training platforms
  • Web conferencing software
  • Telephony analytics software
  • Speech analytics software

Industry Examples of Telephone Training

Common products and services typical of NAICS Code 611699-40, illustrating the main business activities and contributions to the market.

  • Call center training
  • Customer service training
  • Sales training
  • Telemarketing training
  • Appointment setting training
  • Technical support training
  • Collections training
  • Help desk training
  • Fundraising training
  • Market research training

History

A concise historical narrative of NAICS Code 611699-40 covering global milestones and recent developments within the United States.

  • The Telephone Training industry has a long history dating back to the early 1900s when the first telephone operators were trained. The industry has since evolved to include training for customer service representatives, telemarketers, and call center agents. Notable advancements in the industry include the development of computer-based training programs and the use of virtual reality simulations to train employees. In recent years, the industry has also seen an increase in demand for training related to remote work and virtual communication. In the United States, the industry has been shaped by the Telecommunications Act of 1996, which deregulated the telecommunications industry and led to the growth of call centers and customer service outsourcing.