NAICS Code 561422-02 - Call Centers

Marketing Level - NAICS 8-Digit

Business Lists and Databases Available for Marketing and Research

Total Verified Companies: 562
Contact Emails: 12,629
Company Websites: 377
Phone Numbers: 458
Business Addresses: 562
Companies with Email: 345
Get Business List
NAICS CODE 561422-02
Reach new customers, connect with decision makers, and grow your business.
Pricing from $0.05 to $0.25 per lead
Ideal for: Direct Mailing Email Campaigns Calling Market Research ‐ Free Sample & Report, Custom Lists, and Expert Support — All Included
Looking for more companies? See NAICS 561422 - Telemarketing Bureaus and Other Contact Centers - 2,765 companies, 15,349 emails.

NAICS Code 561422-02 Description (8-Digit)

Call centers are facilities that are specifically designed to handle a large volume of inbound and outbound telephone calls. They are used by a variety of businesses and organizations to provide customer service, technical support, sales, and other types of assistance to their customers. Call centers can be either in-house or outsourced to third-party service providers. They are typically staffed by trained agents who are equipped with the necessary tools and resources to handle a wide range of customer inquiries and issues.

Parent Code - Official US Census

Official 6‑digit NAICS codes serve as the parent classification used for government registrations and documentation. The marketing-level 8‑digit codes act as child extensions of these official classifications, providing refined segmentation for more precise targeting and detailed niche insights. Related industries are listed under the parent code, offering a broader context of the industry environment. For further details on the official classification for this industry, please visit the U.S. Census Bureau NAICS Code 561422 page

Tools

Tools commonly used in the Call Centers industry for day-to-day tasks and operations.

  • Automatic Call Distributors (ACDs)
  • Interactive Voice Response (IVR) systems
  • Customer Relationship Management (CRM) software
  • Call recording and monitoring software
  • Predictive dialers
  • Computer telephony integration (CTI) software
  • Knowledge management systems
  • Quality assurance and performance management software
  • Social media monitoring tools
  • Speech analytics software

Industry Examples of Call Centers

Common products and services typical of NAICS Code 561422-02, illustrating the main business activities and contributions to the market.

  • Customer service
  • Technical support
  • Sales
  • Collections
  • Surveys
  • Help desk
  • Reservations
  • Emergency response
  • Market research
  • Appointment scheduling

History

A concise historical narrative of NAICS Code 561422-02 covering global milestones and recent developments within the United States.

  • The "Call Centers" industry has a long history dating back to the 1960s when the first call centers were established in the United States. These early call centers were primarily used for customer service and support, and were staffed by operators who manually connected calls. In the 1980s, advancements in technology led to the development of computerized call centers, which allowed for more efficient call routing and management. The 1990s saw the rise of offshore call centers, as companies sought to take advantage of lower labor costs in countries like India and the Philippines. In recent years, call centers have continued to evolve, with the increasing use of automation and artificial intelligence to handle routine tasks and improve customer service. In the United States, the call center industry has experienced significant growth over the past few decades. According to the Bureau of Labor Statistics, there were over 2.3 million customer service representatives employed in the United States in 2019, with a projected growth rate of 2% from 2019 to 2029. The rise of e-commerce and online shopping has led to an increased demand for call center services, as companies seek to provide support to customers who may have questions or issues with their purchases. Additionally, the COVID-19 pandemic has accelerated the trend towards remote work, with many call centers transitioning to a work-from-home model to ensure the safety of their employees.