NAICS Code 541512-20 - Computers-Telephony

Marketing Level - NAICS 8-Digit

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Contact Emails: 10
Company Websites: 9
Phone Numbers: 13
Business Addresses: 23
Companies with Email: 8
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NAICS CODE 541512-20
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NAICS Code 541512-20 Description (8-Digit)

The Computers-Telephony industry is a subdivision of the Computer Systems Design Services industry, which involves the integration of computer and telephony systems to provide efficient communication solutions. This industry focuses on the design, development, and implementation of computer-based telephony systems that enable businesses to communicate effectively with their customers and employees. The Computers-Telephony industry is a rapidly growing industry that has revolutionized the way businesses communicate with their stakeholders.

Parent Code - Official US Census

Official 6‑digit NAICS codes serve as the parent classification used for government registrations and documentation. The marketing-level 8‑digit codes act as child extensions of these official classifications, providing refined segmentation for more precise targeting and detailed niche insights. Related industries are listed under the parent code, offering a broader context of the industry environment. For further details on the official classification for this industry, please visit the U.S. Census Bureau NAICS Code 541512 page

Tools

Tools commonly used in the Computers-Telephony industry for day-to-day tasks and operations.

  • Automatic Call Distributors (ACD)
  • Interactive Voice Response (IVR) systems
  • Computer Telephony Integration (CTI) software
  • Voice over Internet Protocol (VoIP) systems
  • Call recording software
  • Speech recognition software
  • Unified Messaging systems
  • Predictive Dialers
  • Softphones
  • Video Conferencing systems

Industry Examples of Computers-Telephony

Common products and services typical of NAICS Code 541512-20, illustrating the main business activities and contributions to the market.

  • Call Centers
  • Customer Service Departments
  • Telecommunications Companies
  • Healthcare Providers
  • Financial Institutions
  • Government Agencies
  • Sales and Marketing Departments
  • Emergency Services
  • Education Institutions
  • Hospitality Industry

History

A concise historical narrative of NAICS Code 541512-20 covering global milestones and recent developments within the United States.

  • The Computers-Telephony industry has its roots in the early 1970s when the first computerized telephone switchboards were introduced. In the 1980s, the industry saw the introduction of computer-aided telephone systems, which allowed for more efficient call routing and handling. The 1990s saw the rise of voice over internet protocol (VoIP) technology, which allowed for voice communication over the internet. In recent years, the industry has seen the integration of artificial intelligence (AI) and machine learning (ML) technologies into telephony systems, allowing for more personalized and efficient customer service. In the United States, the industry has seen significant growth in recent years, with the increasing adoption of cloud-based telephony systems and the rise of remote work due to the COVID-19 pandemic driving demand for telephony services.