CIP to SOC matches for 52.0411
| SOC code | Occupation |
|---|---|
| 43-4051 | Customer Service Representatives SOC to CIP |
| 43-4151 | Order Clerks SOC to CIP |
CIP 52.0411: Customer Service Support/Call Center/Teleservice Operation
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Part of 52 Business, Management, Marketing, and Related Support Services 52.04 Business Operations Support and Assistant Services
CIP 52.0411 links to 2 SOC 2018 occupations in the NCES and BLS crosswalk.
- 2SOC 2018 occupations
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Questions about this crosswalk
Which occupations match CIP 52.0411?
CIP 52.0411 links to 2 SOC 2018 occupations in the NCES and BLS crosswalk. The match list on this page links each occupation.
Does this crosswalk show where graduates work?
No. A CIP to SOC match describes occupations a graduate may enter. It does not report employment counts or a placement rate.
Official crosswalk: NCES and BLS, CIP 2020 to SOC 2018. NCES CIP 2020.