Tools commonly used in the Resorts industry for day-to-day tasks and operations.

• Property management software
• Reservation systems
• Point of sale systems
• Revenue management software
• Customer relationship management software
• Housekeeping management software
• Golf course management software
• Spa management software
• Event management software
• Marketing automation software

Common products and services typical of NAICS Code 721199-09, illustrating the main business activities and contributions to the market.

• Beach resorts
• Ski resorts
• Golf resorts
• Spa resorts
• Mountain resorts
• All-inclusive resorts
• Family resorts
• Luxury resorts
• Eco resorts
• Island resorts

The specific certifications, permits, licenses, and regulatory compliance requirements within the United States for this industry.

• Certified Hospitality Technology Professional (CHTP): This certification is offered by the Hospitality Financial and Technology Professionals (HFTP) organization and is designed for professionals who work with technology in the hospitality industry. It covers topics such as data security, network management, and guest-facing technology. [source]
• Certified Hotel Administrator (CHA): This certification is offered by the American Hotel and Lodging Educational Institute (AHLEI) and is designed for hospitality professionals who want to advance their careers in hotel management. It covers topics such as financial management, marketing, and human resources. [source]
• Certified Revenue Management Executive (CRME): This certification is offered by the Hospitality Sales and Marketing Association International (HSMAI) and is designed for revenue management professionals in the hospitality industry. It covers topics such as forecasting, pricing, and distribution. [source]
• Certified Foodservice Management Professional (CFM): This certification is offered by the National Restaurant Association Educational Foundation (NRAEF) and is designed for foodservice professionals who want to advance their careers in management. It covers topics such as financial management, marketing, and human resources. [source]
• Certified Pool Operator (CPO): This certification is offered by the National Swimming Pool Foundation (NSPF) and is designed for professionals who manage and maintain swimming pools and spas. It covers topics such as water chemistry, pool maintenance, and safety. [source]

A concise historical narrative of NAICS Code 721199-09 covering global milestones and recent developments within the United States.

• The Resorts industry has a long and rich history dating back to ancient times when wealthy individuals would travel to luxurious destinations for leisure and relaxation. In the 19th century, the industry began to take shape with the opening of grand hotels in Europe and the United States. The first modern resort, the Adirondack Resort in New York, opened in 1850. In the 20th century, the industry continued to grow with the development of new technologies such as air travel and the rise of mass tourism. In recent years, the industry has seen significant growth due to the increasing popularity of all-inclusive resorts and the rise of online booking platforms. In the United States, the Resorts industry has a more recent history. The industry began to take shape in the 1920s with the opening of resorts in popular destinations such as Florida and California. The industry continued to grow throughout the 20th century with the development of new destinations such as Las Vegas and the rise of theme parks. In recent years, the industry has seen significant growth due to the increasing popularity of wellness resorts and the rise of eco-tourism.

The anticipated future trajectory of the NAICS 721199-09 industry in the USA, offering insights into potential trends, innovations, and challenges expected to shape its landscape.

• Growth Prediction: Growing

  The future outlook for the Resorts industry in the USA is positive. The industry is expected to grow in the coming years due to the increasing demand for leisure and recreational activities. The rise in disposable income and the growing preference for experiential travel are expected to drive the growth of the industry. Additionally, the industry is expected to benefit from the increasing popularity of eco-tourism and sustainable travel. However, the industry may face challenges due to the ongoing COVID-19 pandemic and the resulting travel restrictions and safety concerns. Despite these challenges, the industry is expected to recover and continue to grow in the long term.

Recent groundbreaking advancements and milestones in the Resorts industry, reflecting notable innovations that have reshaped its landscape.

• Contactless Check-In and Check-Out: Many resorts in the USA have implemented contactless check-in and check-out procedures to minimize physical contact and reduce the risk of COVID-19 transmission.
• Virtual Experiences: Some resorts have started offering virtual experiences such as virtual tours, cooking classes, and fitness classes to cater to customers who are unable to travel due to the pandemic.
• Sustainable Practices: Many resorts have adopted sustainable practices such as using renewable energy sources, reducing waste, and conserving water to appeal to environmentally conscious customers.
• Wellness Programs: Some resorts have started offering wellness programs such as yoga, meditation, and spa treatments to cater to customers who are looking for relaxation and stress relief.
• Technology Integration: Many resorts have integrated technology such as mobile apps, smart room controls, and virtual assistants to enhance the customer experience and improve operational efficiency.

This section provides an extensive list of essential materials, equipment and services that are integral to the daily operations and success of the Resorts industry. It highlights the primary inputs that Resorts professionals rely on to perform their core tasks effectively, offering a valuable resource for understanding the critical components that drive industry activities.

Service

Catering Services: Professional catering services that provide food and beverage options for events, meetings, and dining experiences, enhancing the overall guest experience.

Concierge Services: Personalized assistance provided to guests for booking activities, dining reservations, and local information, enhancing the overall guest experience.

Event Planning Services: Professional services that assist in organizing and coordinating events such as weddings, conferences, and retreats, ensuring a seamless experience for guests.

Guided Tours: Services that offer organized excursions and tours led by knowledgeable guides, allowing guests to explore local attractions and natural beauty.

Housekeeping Services: Regular cleaning and maintenance services that ensure guest rooms and common areas are clean, comfortable, and welcoming, which is crucial for guest satisfaction.

Internet Services: High-speed internet access provided to guests, essential for connectivity and convenience during their stay.

Laundry Services: Professional laundry services that handle the washing and pressing of linens, towels, and guest clothing, ensuring high standards of cleanliness and convenience.

Maintenance Services: Regular maintenance services that ensure the upkeep of facilities and equipment, preventing breakdowns and ensuring a pleasant environment for guests.

Security Services: Professional security services that ensure the safety and security of guests and property, providing peace of mind during their stay.

Spa Services: Wellness and relaxation services including massages, facials, and body treatments that enhance the guest experience and promote relaxation.

Transportation Services: Shuttle and transportation services that facilitate guest travel to and from the resort, as well as local attractions, enhancing convenience and accessibility.

Equipment

Audio-Visual Equipment: Technology such as projectors, microphones, and sound systems used for events and meetings, ensuring that presentations and gatherings run smoothly.

Bar Equipment: Essential tools and appliances for preparing and serving beverages, including mixers, shakers, and glassware, crucial for on-site dining and entertainment.

Fitness Equipment: Gym and fitness equipment such as treadmills, weights, and exercise bikes that resorts provide for guests to maintain their fitness routines while on vacation.

Outdoor Furniture: Patio and poolside furniture that provides comfort and relaxation for guests enjoying outdoor spaces, enhancing their overall experience.

Recreational Equipment: Equipment such as kayaks, bicycles, and snorkeling gear that resorts provide for guests to enjoy outdoor activities, promoting engagement and enjoyment during their stay.

Material

Cleaning Supplies: Essential cleaning products and tools that are used to maintain cleanliness and hygiene throughout the resort, critical for guest satisfaction and health.

Linens and Towels: High-quality linens and towels that are essential for guest accommodations, ensuring comfort and hygiene during their stay.

Office Supplies: Basic office materials such as paper, pens, and stationery that are necessary for administrative tasks and guest services.

Pool Supplies: Chemicals and maintenance supplies necessary for keeping swimming pools clean and safe for guests, which is vital for guest enjoyment and safety.

Explore a detailed compilation of the unique products and services offered by the Resorts industry. This section provides precise examples of how each item is utilized, showcasing the diverse capabilities and contributions of the Resorts to its clients and markets. This section provides an extensive list of essential materials, equipment and services that are integral to the daily operations and success of the Resorts industry. It highlights the primary inputs that Resorts professionals rely on to perform their core tasks effectively, offering a valuable resource for understanding the critical components that drive industry activities.

Service

Concierge Services: Concierge staff assist guests with reservations, transportation, and local recommendations, ensuring a personalized experience. This service enhances guest satisfaction by providing tailored support throughout their stay.

Cultural Experiences: Some resorts provide opportunities for guests to participate in local cultural activities, such as cooking classes or traditional craft workshops. These experiences allow visitors to immerse themselves in the local culture and create lasting memories.

Dining Experiences: On-site restaurants and bars offer diverse culinary options, from casual dining to gourmet meals. Guests can enjoy local cuisine and international dishes, often accompanied by scenic views, enhancing their stay with memorable dining experiences.

Entertainment Options: Resorts often host live music, shows, and themed events to entertain guests during their stay. These entertainment offerings create a vibrant atmosphere and provide opportunities for social interaction among visitors.

Event Planning Services: Many resorts offer facilities and services for hosting weddings, conferences, and other events. This includes catering, decoration, and coordination, providing a seamless experience for guests celebrating special occasions.

Fitness and Wellness Programs: Resorts frequently provide fitness classes, yoga sessions, and wellness workshops, catering to guests looking to maintain their health while on vacation. These programs encourage physical activity and relaxation, contributing to a holistic vacation experience.

Golf Course Access: Many resorts feature on-site golf courses or partnerships with nearby courses, allowing guests to enjoy golfing during their stay. This amenity attracts golf enthusiasts and provides a relaxing outdoor activity.

Guided Tours and Excursions: Resorts often organize guided tours to local attractions, allowing guests to explore the area with knowledgeable guides. These excursions provide insights into the local culture and environment, enriching the overall travel experience.

Kids' Clubs and Activities: Many resorts provide supervised programs for children, allowing parents to enjoy adult-oriented activities. These clubs offer games, crafts, and educational activities, ensuring that younger guests have a fun and engaging experience.

Nature Trails and Hiking Guides: Resorts located in scenic areas often offer access to nature trails and guided hikes, allowing guests to explore the natural beauty of the surroundings. This service promotes outdoor activity and appreciation of the environment.

Recreational Activities: A variety of activities such as hiking, biking, and water sports are organized for guests. These activities allow visitors to explore the natural surroundings and engage in adventure, making their stay more enjoyable and active.

Spa Services: These services include a range of treatments such as massages, facials, and body scrubs, designed to promote relaxation and rejuvenation. Guests often indulge in these services to unwind and enhance their overall vacation experience.

Swimming Pool Facilities: Resorts typically feature swimming pools that serve as a central relaxation area for guests. These pools often include amenities such as poolside bars and cabanas, creating a luxurious atmosphere for leisure.

Transportation Services: Shuttle services to and from airports or local attractions are commonly offered, providing convenience for guests. This service simplifies travel logistics, allowing visitors to focus on enjoying their stay.

Water Sports Rentals: Resorts often offer equipment rentals for activities such as kayaking, paddleboarding, and snorkeling. This service enables guests to explore aquatic environments and engage in fun, active pursuits.

A thorough examination of the Resorts industry’s external dynamics, focusing on the political, economic, social, technological, legal, and environmental factors that shape its operations and strategic direction.

Political Factors

Economic Factors

Social Factors

Technological Factors

Legal Factors

Economical Factors

An in-depth look at the Resorts industry's value chain, highlighting its role, key activities, and efficiency strategies, along with its unique value drivers and competitive strengths.

Value Chain Position

Category: Service Provider
Value Stage: Final
Description: Resorts operate as service providers in the hospitality sector, offering comprehensive recreational experiences and accommodations to guests. They focus on delivering high-quality services and amenities that enhance guest satisfaction and create memorable experiences.

Upstream Industries

Downstream Industries

Primary Activities

Inbound Logistics: Inbound logistics involve the procurement of supplies such as food, beverages, and amenities. Resorts typically manage inventory through efficient storage systems and maintain quality control by sourcing from reputable suppliers. Challenges may include seasonal availability of local products, which resorts address by establishing strong supplier relationships and diversifying their sourcing strategies.

Operations: Core operations include managing guest check-in and check-out processes, housekeeping, food and beverage service, and recreational activities. Quality management practices involve staff training and adherence to service standards to ensure a consistent guest experience. Industry-standard procedures include regular maintenance of facilities and equipment to uphold safety and quality.

Marketing & Sales: Marketing strategies often focus on digital platforms, social media, and partnerships with travel agencies to reach potential guests. Customer relationship practices emphasize personalized service and loyalty programs to enhance guest retention. Sales processes typically involve direct engagement through online bookings and customer service interactions to facilitate reservations and inquiries.

Support Activities

Infrastructure: Management systems in resorts include property management systems (PMS) that streamline operations such as reservations, billing, and guest services. Organizational structures often consist of departments focused on operations, marketing, and guest relations, facilitating effective management and service delivery. Planning systems are crucial for scheduling staff and managing resources efficiently.

Human Resource Management: Workforce requirements include a diverse range of skills from hospitality management to culinary arts. Training and development approaches focus on enhancing service skills and knowledge of resort operations. Industry-specific skills include customer service excellence and familiarity with hospitality technology.

Technology Development: Key technologies used in resorts include reservation systems, customer relationship management (CRM) software, and mobile applications for guest services. Innovation practices may involve adopting new technologies to enhance guest experiences, such as virtual tours and online booking systems. Industry-standard systems often emphasize data analytics for understanding guest preferences and optimizing service delivery.

Procurement: Sourcing strategies involve establishing relationships with local suppliers for food and beverage, as well as amenities. Supplier relationship management is essential for ensuring quality and timely delivery of goods, while purchasing practices often emphasize sustainability and local sourcing.

Value Chain Efficiency

Process Efficiency: Operational effectiveness is measured through guest satisfaction scores and occupancy rates. Common efficiency measures include tracking service response times and resource utilization to optimize operational costs. Industry benchmarks are established based on average occupancy and service quality metrics.

Integration Efficiency: Coordination methods involve regular communication between departments to ensure seamless service delivery. Communication systems often include integrated software platforms that facilitate real-time updates on guest needs and operational status, enhancing overall efficiency.

Resource Utilization: Resource management practices focus on optimizing staffing levels and inventory management to minimize waste. Optimization approaches may involve implementing energy-efficient systems and sustainable practices to enhance resource utilization while adhering to industry standards.

Value Chain Summary

Key Value Drivers: Primary sources of value creation include exceptional guest service, high-quality accommodations, and diverse recreational offerings. Critical success factors involve maintaining a strong brand reputation and adapting to changing consumer preferences for unique experiences.

Competitive Position: Sources of competitive advantage include the ability to provide personalized services and unique experiences that differentiate resorts from competitors. Industry positioning is influenced by location, amenities, and the quality of service, impacting market dynamics.

Challenges & Opportunities: Current industry challenges include fluctuating demand due to economic conditions and competition from alternative lodging options. Future trends may involve increased demand for eco-friendly and wellness-focused experiences, presenting opportunities for resorts to innovate and attract new customer segments.

A focused SWOT analysis that examines the strengths, weaknesses, opportunities, and threats facing the Resorts industry within the US market. This section provides insights into current conditions, strategic interactions, and future growth potential.

Strengths

Industry Infrastructure and Resources: The resorts industry benefits from a well-developed infrastructure that includes luxurious accommodations, recreational facilities, and scenic locations. This strong infrastructure supports high-quality guest experiences and enhances the ability to attract diverse clientele, with many resorts investing in modern amenities to improve guest satisfaction.

Technological Capabilities: Technological advancements in booking systems, customer relationship management, and energy-efficient operations provide significant advantages. The industry is characterized by a moderate level of innovation, with resorts adopting smart technologies to enhance guest experiences and operational efficiency, ensuring competitiveness in the market.

Market Position: The resorts industry holds a strong position within the broader hospitality sector, with a notable market share in leisure travel. Brand recognition and loyalty contribute to its competitive strength, although there is ongoing pressure from alternative accommodations such as vacation rentals.

Financial Health: Financial performance across the resorts industry is generally strong, with many establishments reporting healthy occupancy rates and revenue growth. The financial health is supported by consistent demand for leisure travel, although fluctuations in tourism can impact profitability.

Supply Chain Advantages: The industry enjoys robust supply chain networks that facilitate efficient procurement of goods and services, including food, beverages, and maintenance supplies. Strong relationships with suppliers enhance operational efficiency, allowing for timely delivery of products and services to guests.

Workforce Expertise: The labor force in this industry is skilled and knowledgeable, with many employees having specialized training in hospitality management and customer service. This expertise contributes to high service standards and operational efficiency, although there is a need for ongoing training to keep pace with evolving guest expectations.

Weaknesses

Structural Inefficiencies: Some resorts face structural inefficiencies due to outdated facilities or inadequate service processes, leading to increased operational costs. These inefficiencies can hinder competitiveness, particularly when compared to more modernized establishments.

Cost Structures: The industry grapples with rising costs associated with labor, maintenance, and compliance with health and safety regulations. These cost pressures can squeeze profit margins, necessitating careful management of pricing strategies and operational efficiencies.

Technology Gaps: While some resorts are technologically advanced, others lag in adopting new guest management systems and operational technologies. This gap can result in lower productivity and higher operational costs, impacting overall competitiveness in the market.

Resource Limitations: The industry is vulnerable to fluctuations in the availability of skilled labor and essential supplies, particularly during peak seasons. These resource limitations can disrupt service quality and impact guest satisfaction.

Regulatory Compliance Issues: Navigating the complex landscape of health and safety regulations poses challenges for many resorts. Compliance costs can be significant, and failure to meet regulatory standards can lead to penalties and reputational damage.

Market Access Barriers: Entering new markets can be challenging due to established competition and regulatory hurdles. Resorts may face difficulties in gaining necessary permits or meeting local regulations, limiting growth opportunities.

Opportunities

Market Growth Potential: There is significant potential for market growth driven by increasing consumer interest in experiential travel and wellness retreats. The trend towards eco-friendly and sustainable tourism presents opportunities for resorts to expand their offerings and capture new market segments.

Emerging Technologies: Advancements in online booking platforms, virtual reality tours, and smart room technologies offer opportunities for enhancing guest experiences and operational efficiency. These technologies can lead to increased customer satisfaction and loyalty.

Economic Trends: Favorable economic conditions, including rising disposable incomes and increased leisure spending, support growth in the resorts market. As consumers prioritize travel and experiences, demand for resort accommodations is expected to rise.

Regulatory Changes: Potential regulatory changes aimed at promoting tourism and hospitality can benefit the industry. Resorts that adapt to these changes by enhancing safety protocols and sustainability practices may gain a competitive edge.

Consumer Behavior Shifts: Shifts in consumer preferences towards unique and personalized travel experiences create opportunities for growth. Resorts that align their offerings with these trends can attract a broader customer base and enhance brand loyalty.

Threats

Competitive Pressures: Intense competition from both domestic and international resorts and alternative accommodations poses a significant threat to market share. Companies must continuously innovate and differentiate their offerings to maintain a competitive edge in a crowded marketplace.

Economic Uncertainties: Economic fluctuations, including inflation and changes in consumer spending habits, can impact demand for resort accommodations. Companies must remain agile to adapt to these uncertainties and mitigate potential impacts on bookings.

Regulatory Challenges: The potential for stricter regulations regarding health and safety standards can pose challenges for the industry. Resorts must invest in compliance measures to avoid penalties and ensure guest safety.

Technological Disruption: Emerging technologies in alternative lodging options, such as vacation rentals and home-sharing platforms, could disrupt the market for traditional resorts. Companies need to monitor these trends closely and innovate to stay relevant.

Environmental Concerns: Increasing scrutiny on environmental sustainability practices poses challenges for the industry. Resorts must adopt sustainable practices to meet consumer expectations and regulatory requirements.

SWOT Summary

Strategic Position: The resorts industry currently enjoys a strong market position, bolstered by robust consumer demand for leisure travel. However, challenges such as rising costs and competitive pressures necessitate strategic innovation and adaptation to maintain growth. The future trajectory appears promising, with opportunities for expansion into new markets and service offerings, provided that companies can navigate the complexities of regulatory compliance and market dynamics.

Key Interactions

Growth Potential: The growth prospects for the resorts industry are robust, driven by increasing consumer demand for unique travel experiences and wellness-focused retreats. Key growth drivers include the rising popularity of eco-friendly resorts, advancements in technology for guest services, and favorable economic conditions. Market expansion opportunities exist in both domestic and international markets, particularly as travelers seek out immersive experiences. However, challenges such as resource limitations and regulatory compliance must be addressed to fully realize this potential. The timeline for growth realization is projected over the next five to ten years, contingent on successful adaptation to market trends and consumer preferences.

Risk Assessment: The overall risk level for the resorts industry is moderate, with key risk factors including economic uncertainties, competitive pressures, and supply chain vulnerabilities. Industry players must be vigilant in monitoring external threats, such as changes in consumer behavior and regulatory landscapes. Effective risk management strategies, including diversification of service offerings and investment in technology, can mitigate potential impacts. Long-term risk management approaches should focus on sustainability and adaptability to changing market conditions. The timeline for risk evolution is ongoing, necessitating proactive measures to safeguard against emerging threats.

Strategic Recommendations

An exploration of how geographic and site-specific factors impact the operations of the Resorts industry in the US, focusing on location, topography, climate, vegetation, zoning, infrastructure, and cultural context.

Location: Resorts thrive in regions with natural attractions, such as coastal areas, mountains, and national parks, where tourists seek recreational activities. Locations near major urban centers often benefit from accessibility, drawing visitors for weekend getaways. Regions with established tourism infrastructure, including airports and highways, enhance operational efficiency and guest convenience, while scenic views and unique landscapes serve as significant draws for potential guests.

Topography: The terrain significantly influences resort operations, as facilities are often designed to integrate with the surrounding landscape. Resorts in mountainous areas may offer skiing or hiking, necessitating specific architectural designs that accommodate steep slopes. Coastal resorts must consider beach access and erosion control, while those in forested regions may focus on eco-friendly designs that blend with nature. The topography also affects the layout of amenities, such as pools and golf courses, which must be adapted to the land's natural contours.

Climate: Climate plays a crucial role in resort operations, as seasonal variations can dictate peak tourist seasons. Warm, sunny climates attract visitors year-round, while ski resorts rely on cold winters for snow activities. Resorts must adapt their services to seasonal changes, offering winter sports in colder months and beach activities in summer. Additionally, climate resilience strategies, such as sustainable building practices and energy-efficient systems, are increasingly important to mitigate the impacts of extreme weather events.

Vegetation: Local vegetation directly impacts resort aesthetics and guest experience, with many resorts incorporating native plants into their landscaping to enhance natural beauty and reduce maintenance. Compliance with environmental regulations often requires resorts to preserve certain habitats and manage vegetation responsibly. Additionally, resorts may implement programs to educate guests about local ecosystems and promote conservation efforts, which can enhance the overall guest experience and foster a sense of environmental stewardship.

Zoning and Land Use: Zoning regulations significantly affect resort operations, as many areas require specific designations for tourism-related activities. Resorts must navigate local land use policies that dictate building heights, density, and environmental impact assessments. Permits for construction and operation can vary widely by region, with some areas imposing strict regulations to protect natural resources. Understanding these regulations is crucial for successful development and operation, ensuring compliance while maximizing the potential for guest engagement.

Infrastructure: Robust infrastructure is essential for resort operations, including reliable transportation access, such as roads and airports, to facilitate guest arrivals. Utilities, including water, electricity, and sewage systems, must be capable of supporting high occupancy levels, particularly during peak seasons. Communication infrastructure, such as high-speed internet, is increasingly important for guest satisfaction and operational efficiency, enabling resorts to offer modern amenities and services that meet guest expectations.

Cultural and Historical: The historical context of resorts often shapes community perceptions and acceptance. Regions with a long-standing tradition of tourism may have established relationships with local communities, fostering support for resort operations. However, new developments can sometimes face opposition due to concerns about environmental impact or changes to local culture. Engaging with the community through outreach and collaboration can enhance acceptance and promote sustainable tourism practices that benefit both the resort and the local population.

A detailed overview of the Resorts industry’s market dynamics, competitive landscape, and operational conditions, highlighting the unique factors influencing its day-to-day activities.

Market Overview

Market Size: Large

Description: This industry encompasses establishments that provide a range of recreational activities and accommodations, typically situated in scenic locations such as beaches, mountains, or forests. Resorts offer diverse lodging options, from hotel rooms to private villas, along with amenities like restaurants, bars, and shops.

Market Stage: Growth. The industry is experiencing growth as consumer interest in travel and leisure activities increases, supported by rising disposable incomes and a growing trend towards experiential travel.

Geographic Distribution: Regional. Resorts are primarily located in regions known for their natural beauty and recreational opportunities, such as the Rocky Mountains, Florida's coastline, and California's beaches, often clustered in tourist-heavy areas.

Characteristics

Market Structure

Market Concentration: Fragmented. The market is characterized by a large number of independent resorts and small chains, with few dominant players, allowing for a diverse range of offerings and price points.

Segments

Distribution Channels

Success Factors

Demand Analysis

Demand Drivers

Competitive Landscape

Entry Barriers

Business Models

Operating Environment