Tools commonly used in the Information & Referral Services industry for day-to-day tasks and operations.

• Referral management software
• Database management software
• Customer relationship management (CRM) software
• Online chat software
• Telephony systems
• Email management software
• Social media management tools
• Online survey tools
• Data analysis tools
• Content management systems (CMS)

Common products and services typical of NAICS Code 519290-10, illustrating the main business activities and contributions to the market.

• Healthcare information and referral services
• Legal information and referral services
• Employment information and referral services
• Social services information and referral services
• Education information and referral services
• Housing information and referral services
• Financial assistance information and referral services
• Community resources information and referral services
• Crisis intervention information and referral services
• Disability services information and referral services

The specific certifications, permits, licenses, and regulatory compliance requirements within the United States for this industry.

• Certified Information and Referral Specialist (CIRS): This certification is offered by the Alliance of Information and Referral Systems (AIRS) and is designed for professionals who provide information and referral services. The certification requires passing an exam and completing continuing education credits.
• HIPAA Compliance: Information and referral services may handle sensitive personal information, so compliance with the Health Insurance Portability and Accountability Act (HIPAA) is important. HIPAA compliance training and certification can be obtained through various organizations, such as HIPAA Exams
• National Resource Center for Information and Referral (NRC): The NRC offers a certification program for individuals who provide information and referral services. The certification requires completion of a training program and passing an exam.
• American Red Cross CPR and First Aid Certification: Information and referral services may encounter emergency situations, so having staff trained in CPR and first aid can be beneficial. The American Red Cross offers certification courses in CPR and first aid.
• National Do Not Call Registry: Information and referral services that make telemarketing calls must comply with the National Do Not Call Registry.

A concise historical narrative of NAICS Code 519290-10 covering global milestones and recent developments within the United States.

• Information & Referral Services is an industry that has been around for centuries. The earliest known example of this industry dates back to the 18th century when the first telephone directory was published in France. In the United States, the first information and referral service was established in 1943 by the United Way. Since then, the industry has grown significantly, with the advent of the internet and the rise of search engines like Google. In recent years, the industry has seen a shift towards more specialized services, such as healthcare and social services referrals. The industry has also seen an increase in the use of technology, with many services now being offered online or through mobile apps.

The anticipated future trajectory of the NAICS 519290-10 industry in the USA, offering insights into potential trends, innovations, and challenges expected to shape its landscape.

• Growth Prediction: Stable

  The Information & Referral Services industry in the USA is expected to grow in the coming years due to the increasing demand for online information and referral services. The industry is expected to benefit from the growing number of internet users and the increasing use of smartphones and other mobile devices. The industry is also expected to benefit from the growing demand for healthcare services, as more people seek information and referrals for medical care. However, the industry may face challenges from the increasing competition from other online information and referral services, as well as from the growing use of artificial intelligence and other advanced technologies. Overall, the industry is expected to continue to grow in the coming years, driven by the increasing demand for online information and referral services.

Recent groundbreaking advancements and milestones in the Information & Referral Services industry, reflecting notable innovations that have reshaped its landscape.

• 211: A free and confidential service that connects people to local resources and services, including health and human services, housing assistance, and employment support.
• Aunt Bertha: An online platform that connects people to social services and resources, including food assistance, housing, and healthcare.
• Healthify: A platform that connects healthcare providers with social services and resources, helping to address social determinants of health and improve patient outcomes.
• Unite Us: A platform that connects healthcare providers, social service organizations, and community-based organizations to coordinate care and services for patients.
• Open Referral: An initiative that aims to create open standards for information and referral services, making it easier for people to find and access the services they need.
• Community Information Exchange: A platform that connects healthcare providers, social service organizations, and community-based organizations to share data and coordinate care for patients.
• Health Leads: A program that connects healthcare providers with community resources and services, helping to address social determinants of health and improve patient outcomes.
• Aunt Bertha Connect: A platform that allows healthcare providers to refer patients to social services and resources, helping to address social determinants of health and improve patient outcomes.
• Healthify Community Information Exchange: A platform that connects healthcare providers, social service organizations, and community-based organizations to share data and coordinate care for patients.
• Unite Us Network: A platform that connects healthcare providers, social service organizations, and community-based organizations to coordinate care and services for patients.