Tools commonly used in the Telephone Line Providers-Toll Numbers industry for day-to-day tasks and operations.

• Toll-free number management software
• Call routing software
• IVR (Interactive Voice Response) systems
• Call recording software
• Billing and invoicing software
• Network monitoring tools
• VoIP (Voice over Internet Protocol) technology
• PBX (Private Branch Exchange) systems
• SIP (Session Initiation Protocol) trunking
• Call center software

Common products and services typical of NAICS Code 517810-19, illustrating the main business activities and contributions to the market.

• International calling services
• Conference calling services
• Premium rate services
• Long-distance calling services
• Toll-free number services
• Virtual phone number services
• Direct inward dialing (DID) services
• Voicemail services
• Call forwarding services
• Caller ID services

The specific certifications, permits, licenses, and regulatory compliance requirements within the United States for this industry.

• Federal Communications Commission (FCC) License: A license issued by the FCC that authorizes the operation of telecommunications equipment and services. This license is required for all telecommunications companies in the US, including Telephone Line Providers-Toll Numbers.
• Telecommunications Industry Association (TIA) Certification: A certification that demonstrates a company's compliance with industry standards and best practices. TIA offers a variety of certifications for different aspects of the telecommunications industry, including network design, installation, and maintenance.
• National Emergency Number Association (NENA) Certification: A certification that demonstrates a company's ability to provide emergency services, including 911 call routing and management. This certification is particularly relevant for Telephone Line Providers-Toll Numbers, as they are responsible for routing emergency calls to the appropriate authorities.
• North American Numbering Plan Administration (NANPA) Registration: A registration that allows a company to access and manage telephone numbers within the North American Numbering Plan. This registration is required for all telecommunications companies in the US, including Telephone Line Providers-Toll Numbers.
• Universal Service Administrative Company (USAC) Registration: A registration that allows a company to participate in federal programs that support universal access to telecommunications services. This registration is required for all telecommunications companies in the US, including Telephone Line Providers-Toll Numbers.

A concise historical narrative of NAICS Code 517810-19 covering global milestones and recent developments within the United States.

• The "Telephone Line Providers-Toll Numbers" industry has a long and rich history worldwide. Toll-free numbers were first introduced in the United States in 1967, and the first toll-free number was 1-800-CALL-FBI. In the 1980s, the industry saw a significant increase in demand as businesses began to use toll-free numbers for customer service and sales. In the 1990s, the industry saw a shift towards vanity numbers, which allowed businesses to choose a custom phone number that was easy to remember. In recent years, the industry has seen a decline in demand for toll-free numbers due to the rise of digital communication channels such as email and social media. In the United States, the "Telephone Line Providers-Toll Numbers" industry has seen significant growth in recent years. According to the Federal Communications Commission, the number of toll-free numbers in use in the United States has increased from 7.2 million in 2010 to 8.3 million in 2020. This growth can be attributed to the increasing use of toll-free numbers by businesses for customer service and sales, as well as the rise of cloud-based phone systems that make it easier for businesses to manage their phone numbers. Overall, the industry has seen a shift towards more advanced features such as call routing and analytics, as businesses look to optimize their customer service and sales operations.

The anticipated future trajectory of the NAICS 517810-19 industry in the USA, offering insights into potential trends, innovations, and challenges expected to shape its landscape.

• Growth Prediction: Stable

  The future outlook for the Telephone Line Providers-Toll Numbers industry in the USA is positive. The industry is expected to grow in the coming years due to the increasing demand for toll-free numbers by businesses. The rise of e-commerce and online shopping has led to an increase in customer service calls, which has resulted in a higher demand for toll-free numbers. Additionally, the industry is expected to benefit from the growing popularity of cloud-based phone systems, which offer advanced features and flexibility. The industry is also likely to benefit from the increasing adoption of VoIP technology, which is expected to drive down costs and increase efficiency. Overall, the Telephone Line Providers-Toll Numbers industry is expected to experience steady growth in the coming years.

Recent groundbreaking advancements and milestones in the Telephone Line Providers-Toll Numbers industry, reflecting notable innovations that have reshaped its landscape.

• Integration with CRM Systems: Telephone Line Providers-Toll Numbers are now integrating with customer relationship management (CRM) systems, allowing businesses to track and analyze customer interactions. This integration provides businesses with valuable insights into customer behavior and preferences, which can be used to improve customer service and increase sales.
• Advanced Call Routing: Telephone Line Providers-Toll Numbers are now offering advanced call routing features, such as geographic routing and time-of-day routing. These features allow businesses to route calls to the most appropriate agent based on the caller's location or the time of day, improving the customer experience.
• Mobile Apps: Some Telephone Line Providers-Toll Numbers are now offering mobile apps that allow businesses to manage their toll-free numbers from their smartphones. These apps provide businesses with real-time call analytics and the ability to make changes to their phone system on the go.
• Integration with Messaging Platforms: Telephone Line Providers-Toll Numbers are now integrating with messaging platforms, such as Facebook Messenger and WhatsApp, allowing businesses to communicate with customers via text message. This integration provides businesses with another channel to communicate with customers and can improve response times.
• Artificial Intelligence: Some Telephone Line Providers-Toll Numbers are now using artificial intelligence (AI) to improve call routing and customer service. AI-powered systems can analyze customer interactions and provide agents with real-time recommendations on how to handle calls, improving the customer experience.