Tools commonly used in the Telephone Answering Systems Equipment (Wholesale) industry for day-to-day tasks and operations.

• Voicemail systems
• Telephone answering machines
• Call center equipment
• Headsets
• Conference phones
• Cordless phones
• PBX systems
• Voice over IP (VoIP) systems
• Call recording equipment
• Interactive voice response (IVR) systems
• Unified messaging systems
• Wireless headsets
• Telephone amplifiers
• Telephone line testers
• Telephone line analyzers
• Telephone line simulators
• Telephone line splitters
• Telephone line filters
• Telephone line surge protectors

Common products and services typical of NAICS Code 423620-32, illustrating the main business activities and contributions to the market.

• Voicemail systems for small businesses
• Call center equipment for customer service
• Telephone answering machines for home offices
• PBX systems for large corporations
• Conference phones for remote meetings
• VoIP systems for international communication
• Call recording equipment for quality assurance
• IVR systems for automated customer service
• Unified messaging systems for streamlined communication
• Wireless headsets for hands-free communication

The specific certifications, permits, licenses, and regulatory compliance requirements within the United States for this industry.

• FCC Part 68 Certification: This certification is required for all telephone equipment that is connected to the public switched telephone network (PSTN) in the US. It ensures that the equipment meets the technical standards set by the Federal Communications Commission (FCC) to ensure safety and compatibility with the network. The certification is provided by the FCC.
• UL Certification: UL is a global safety certification company that provides safety testing, inspection, and certification services for a wide range of products, including telephone equipment. UL certification ensures that the equipment meets safety standards set by UL and is safe for use.
• Rohs Compliance: RoHS stands for Restriction of Hazardous Substances. RoHS compliance ensures that the equipment does not contain any hazardous substances such as lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), or polybrominated diphenyl ethers (PBDE). RoHS compliance is required in the US and is provided by the manufacturer.
• CE Marking: CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA). Although not required in the US, it may be required for equipment that is exported to the EEA. The certification is provided by the manufacturer.
• ISO 9001 Certification: ISO 9001 is a quality management system certification that ensures that the manufacturer has a quality management system in place to ensure consistent quality of products and services. Although not specific to telephone equipment, it may be required by some buyers. The certification is provided by the International Organization for Standardization (ISO).

A concise historical narrative of NAICS Code 423620-32 covering global milestones and recent developments within the United States.

• The Telephone Answering Systems Equipment (Wholesale) industry has a long history dating back to the early 1900s when the first telephone answering machines were invented. The first answering machine was invented by Valdemar Poulsen in 1898, but it was not until the 1920s that the first commercially successful answering machine was introduced. The industry continued to grow throughout the 20th century, with the introduction of digital answering machines in the 1980s and the development of voicemail systems in the 1990s. In recent years, the industry has seen a shift towards cloud-based answering systems and virtual assistants, which are becoming increasingly popular among businesses and consumers alike. In the United States, the Telephone Answering Systems Equipment (Wholesale) industry has experienced significant growth in recent years, driven by the increasing demand for cloud-based answering systems and virtual assistants. According to a report by Statista, the global virtual assistant market is expected to reach $4.2 billion by 2022, up from $1.6 billion in 2015. In the US, the market for virtual assistants is expected to grow at a CAGR of 25.7% between 2019 and 2025, driven by the increasing adoption of smart speakers and other voice-enabled devices. The industry is also benefiting from the growing trend towards remote work, which has increased the demand for virtual assistants and other cloud-based communication tools.

The anticipated future trajectory of the NAICS 423620-32 industry in the USA, offering insights into potential trends, innovations, and challenges expected to shape its landscape.

• Growth Prediction: Growing

  The Telephone Answering Systems Equipment (Wholesale) industry in the USA is expected to experience steady growth in the coming years. The increasing demand for communication equipment and the growing trend of remote work are expected to drive the growth of the industry. Additionally, the rise of e-commerce and the need for efficient communication channels between businesses and customers are expected to boost the demand for telephone answering systems equipment. However, the industry may face challenges due to the increasing competition from online retailers and the emergence of new communication technologies. Overall, the industry is expected to maintain a positive growth trajectory in the foreseeable future.

Recent groundbreaking advancements and milestones in the Telephone Answering Systems Equipment (Wholesale) industry, reflecting notable innovations that have reshaped its landscape.

• Voice Recognition Technology: Telephone answering systems equipment with voice recognition technology has become increasingly popular in recent years. This technology allows users to interact with the system using voice commands, making it more convenient and efficient.
• Cloud-Based Systems: Cloud-based telephone answering systems equipment has become more prevalent in recent years. These systems offer greater flexibility and scalability, allowing businesses to easily expand or reduce their communication capabilities as needed.
• Integration with Other Communication Channels: Many telephone answering systems equipment now offer integration with other communication channels, such as email and text messaging. This allows businesses to provide a more seamless and efficient communication experience for their customers.
• Artificial Intelligence: Some telephone answering systems equipment now incorporate artificial intelligence (AI) technology, which can help improve the accuracy and efficiency of the system. For example, AI can be used to automatically route calls to the appropriate department or agent based on the caller's needs.
• Mobile Compatibility: Many telephone answering systems equipment now offer mobile compatibility, allowing users to access the system from their mobile devices. This can be particularly useful for remote workers or businesses with employees who are frequently on the go.