NAICS Code 56142 Telephone Call Centers


Administrative and Support and Waste Management and Remediation Services


This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others.

Cross References

Establishments primarily engaged in
  • Providing paging and beeper transmission services: classified in Industry 51721, Wireless Telecommunications Carriers (except Satellite)
  • Organizing and conducting fundraising campaigns on a contract or fee basis, that may include telephone solicitation services: classified in Industry 56149, Other Business Support Services
  • Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services: classified in Industry 54191, Marketing Research and Public OpinionPolling.

Sample Business Listings