CIP 52.0207: Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Part of 52 Business, Management, Marketing, and Related Support Services 52.02 Business Administration, Management and Operations
CIP 52.0207 links to 2 SOC 2018 occupations in the NCES and BLS crosswalk.
- 2SOC 2018 occupations
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Questions about this crosswalk
Which occupations match CIP 52.0207?
CIP 52.0207 links to 2 SOC 2018 occupations in the NCES and BLS crosswalk. The match list on this page links each occupation.
Does this crosswalk show where graduates work?
No. A CIP to SOC match describes occupations a graduate may enter. It does not report employment counts or a placement rate.
Official crosswalk: NCES and BLS, CIP 2020 to SOC 2018. NCES CIP 2020.